How long will it take to receive my order?

Once we have received your payment, your order will be shipped within 1 to 5 business days. Express orders are shipped within 1 business day. You will receive a shipping confirmation email once your order has been dispatched.Europe: 2-8 business daysWorldwide: 10-20 business daysExpress shipping: 2-4 business days

How to track my order?

You can track your order in the following waysCheck Your Email – Once your order has shipped, you'll receive a confirmation email with a tracking link.Visit Our Website – Go to the live chat and enter your order number and email address.Use the Carrier's Website – If you have a tracking number, you can track your order directly on your country's shipping carrier's website. Examples: UK – Royal Mail, USA – USPS, Canada – Canada Post, Australia – Australia Post, Germany – Deutsche Post.If you haven't received a tracking email, check your spam folder or contact our customer support for assistance.

Do you ship internationally?

Yes, we do ship internationally. Shipping is free on orders over €50. The applicable shipping rates per country are displayed in the shopping cart.Standard shipping: €15Express shipping: €40

I never got my order, what to do?

If you haven’t received your order, here’s what you can do:Check Your Tracking Info – Look up your tracking number to see if there are any delays or delivery updates.Verify Your Address – Double-check that the shipping address you provided is correct.Check with Neighbors – Sometimes, packages are left with a neighbor or at a nearby pickup location/mailboxes.Contact the Carrier – If the tracking shows "delivered" but you didn’t receive it, reach out to the shipping company for details.Contact Us – If your order is still missing after these steps, reach out to our customer support team, and we’ll help resolve the issue.

How much does shipping cost?

Shipping is free on orders over €50. The applicable shipping costs depend on your location. You can see the exact shipping cost at checkout.Standard shipping: €15Express shipping: €40

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

If you want to exchange a product, simply place a new order for the item you want instead. After receiving your second order, you have 14 days to return one or both items.The return process follows the same conditions as standard returns. Refunds for returned items will be processed within 24-48 hours after we receive them.This way, we help you avoid double return shipping costs.How to Start a ReturnLog into Your Account – Go to our website and sign in to your Shopify customer account.Go to ‘Order History’ – Find the order you want to return.Select ‘Request a Return’ – Follow the instructions to submit your return request.Wait for Approval – Once we review your request, you'll receive return instructions via email.If you checked out as a guest, you can start a return by contacting our customer support.

How do I start a return?

These are the steps for returning only. If you want to exchange an item please go to the "Can I exchange an item?" FAQ.You can start a return easily through your customer account:Log into Your Account – Go to our website and sign in to your Shopify customer account.Go to ‘Order History’ – Find the order you want to return.Select ‘Request a Return’ – Follow the instructions to submit your return request.Wait for Approval – Once we review your request, you'll receive return instructions via email.If you checked out as a guest, you can start a return by contacting our customer support.

My item arrived damaged. What should I do?

If your item arrived damaged, don’t worry—we’ll make it right!Here’s what to do:Take Clear Photos – Capture images of the damaged item and the packaging.Contact Us – Reach out to our customer support with your order number and photos.Wait for a Response – Our team will review your request and provide a solution, whether that’s a replacement or a refund.We’re here to help—just let us know, and we’ll sort it out!

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options at checkout.

Do you offer gift cards?

Yes! We offer digital gift cards that can be purchased on our website.

Will you restock sold-out items?

It depends on the item. Some pieces are limited edition and won’t be restocked, while others may return. Follow us on social media for restock updates! If you want to be notified about a specific item, you can sign up for notifications on the product page. As soon as we restock or receive a return, you'll be notified immediately via email or WhatsApp.

What makes your brand unique?

Singh Clo is more than just a streetwear brand—it’s a statement. We blend high-quality fashion with Sikh culture, creating designs that represent heritage, identity, and strength. Our collections are bold, modern, and deeply rooted in cultural storytelling.Unlike many brands that rely on dropshipping—a method where designs are simply uploaded and printed on standard hoodies by a factory—we create everything from scratch. At Singh Clo, we design, sample, and produce fully customized, high-quality pieces with unique details and craftsmanship.Our stock is real, and when an item is sold out, it’s truly sold out. We don’t restock most pieces, making each drop exclusive.We believe in delivering real value for what you pay.

Where is your brand based?

We are based in The Netherlands, but we serve a global audience.

Do you donate to charity?

Yes! We believe in giving back to the community. A portion of our profits goes to charities like KhalsaAid to support humanitarian efforts worldwide.We donate 2 EUR per order to the following charities:Humanitarian Aid & Disaster ReliefKhalsa AidUnited SikhsSikh ReliefFeeding the Needy & Homeless SupportLangar AidNishkam SWATMidland Langar Seva SocietyHealthcare & Medical SupportKhalsa AidSikh HelplineUnited SikhsSikh AwareSikh ReliefEducation & Youth EmpowermentKhalsa AidSikh CoalitionUnited SikhsBasics of Sikhi (Everythings 13)Sikh ReliefSikh Research Institute (SikhRI)If you know of any other great Sikh charities making a difference, please let us know!